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Refund Policy

Last updated: January 15, 2026

Thank you for visiting My Truly Fit Life (www.mytrulyfitlife.com) (the “Website”), operated by Matthew, Maria & Maya (“we,” “us,” or “our”).

This Refund Policy outlines the terms under which refunds may or may not be issued for services provided through this Website.

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1. Digital Services & Custom Work
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All services offered through this Website — including but not limited to:

  • User Generated Content (UGC)

  • Video creation

  • Photography

  • Creative strategy

  • Consulting or collaboration work

are custom digital services.

Because of the time, planning, and creative effort involved, all sales are final once work has begun, unless otherwise stated in a written agreement.

 
2. Refund Eligibility
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Refunds may be considered only if:

  • Work has not yet started, and

  • A written cancellation request is received within 24 hours of payment, and

  • No creative concepts, drafts, filming, or prep has been completed

If these conditions are met, a partial or full refund may be issued at our discretion.

 
3. Non-Refundable Situations
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Refunds will not be issued for:

  • Completed or partially completed work

  • Delivered content (final or draft)

  • Creative differences or change of mind

  • Dissatisfaction with subjective style or performance

  • Delays caused by missing information, approvals, or feedback

  • Failure to achieve specific performance results (views, engagement, conversions)

Creative performance outcomes are not guaranteed.

 
4. Revisions & Reshoots
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If a project includes revisions, they are limited to what is outlined in the agreed scope or invoice.

Reshoots or additional revisions outside the original agreement may require an additional fee and are not grounds for a refund.

 
5. Cancellations
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If a project is canceled after work has begun:

  • Any completed work will remain billable

  • Any remaining balance may still be due, depending on the stage of the project

  • No refunds will be issued for completed or in-progress services

 
6. Subscription or Retainer Agreements
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For ongoing or retainer-based services:

  • Refund terms are defined in the individual agreement

  • Payments already made are non-refundable unless explicitly stated otherwise in writing

 
7. Payment Disputes
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Initiating a chargeback or payment dispute without first contacting us may result in:

  • Immediate termination of services

  • Revocation of usage rights for delivered content

We encourage open communication to resolve any concerns directly.

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8. Contact Us
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If you have questions about this Refund Policy or believe your situation qualifies for review, please contact us at:

📧 info@mytrulyfitlife.com

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